World Wide Toll Free

1-877-276-6102

Customer Service

Welcome to the Gift Baskets to Canada Customer Service information page. We are pleased to serve you.

If you have additional questions, please contact our Customer Service Center Monday-Friday 8am-5pm (CDN Pacific Time) 1-877-276-6102 or by email 24/7 at CustomerService@GiftBasketstoCanada.com

OUR GUARANTEE

Our total focus is to ensure that the customer and the recipient are completely satisfied with the gift selected. If in the unlikely event that you or your recipient are not satisfied, let us know and we will promptly send a replacement gift or refund the purchase price. 

ORDERING ONLINE

This site uses a secure server (SSL) encryption to safeguard your personal information. We have security measures in place to prevent loss or misuse of your information.

RETURN POLICY

Orders may be cancelled prior to shipping. Our daily shipping deadline is 12noon Pacific Time. In the unlikely event that you are not satisfied or a product arrives damaged, please contact our Customer Service Department at Toll-free 1-877-276-6102 or email at CustomerService@GiftBasketstoCanada.com within 5 days of receipt. We will be happy to make things right. We will replace the item requested or give you a full refund. We will only refund shipping costs if the return is as a result of our error.

SHIPPING AND HANDLING

We Hand Deliver all of our gifts in the Vancouver area and all other Canada Locations via Federal Express.

We cannot be responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. There may be an additional $15.00 fee imposed for re delivery or redirecting a shipment.

Your Gifts are packed for shipment the day the order is received.

Sunday Delivery is not available. We cannot deliver to Post Office Boxes.

SHIPPING RATES AND OPTIONS

Shipping charges are calculated per item, we will add additional shipping charges for more than one item in an order.

 

Order Total Delivery Cost
$0 - $ 50.00 $18.99
$50.01 - $ 75.00 $24.99
$75.01 - $100.00 $24.99
$100.01 - $150.00 $34.99
$150.01 - $200.00 $42.99
$201.00 or more 17% of total

 

Express Delivery - (Two Business Days) an additional $39.99 to the standard delivery charge.

Saturday and Sunday Delivery NOT available.

All shipping charges apply per shipping address.

We are not responsible for delays in delivery of shipment caused by adverse weather.

If you have any additional questions regarding our shipping rates and policies, please contact our friendly Customer Service staff.

MULTIPLE SHIPPING ADDRESSES

We want to make your shopping experience as easy as possible for you.
If you have more than Five (5) separate orders, you can use the Excel form we provide with our Concierge Service. or call our Customer Service Department (Toll-free) 1-877-276-6102. You can also email us your list, including names, addresses, telephone numbers and gift message for each recipient. We will call you immediately upon receipt to confirm and finish the order processing.